Delivery and Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that arehazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Unit 1 - 3 Carwhinny, Mitchelston Industrial Estate, Kirkcaldy, FIF, KY1 3LS, United Kingdom. Only send your item back to us once we have issued you with a returns authorisation code. If you ship your item back to us without this information we will not be able to process your refund.
To return your product, you should mail your product to:
Website returns Unit 1 - 3 Carwhinny, Mitchelston Industrial Estate, Kirkcaldy, FIF, KY1 3LS, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When you make your purchase from us, we offer several different methods of delivery. All deliveries come to you via DPD and require a signature on delivery. If you are unable to be present when your delivery is scheduled to take place then you can opt to leave your delivery in a safe place, note that we will not be held liable for deliveries which are lost or stolen once you’ve opted for them to be left in your safe place.
When DPD are going to deliver your parcel if you have provided us with your mobile number they will text you a one hour time slot in which your delivery will take place.